refunds - Quantpro

refunds

Refund Policy

Last updated: 26.08.24

This Refund Policy applies to subscriptions purchased through QuantPro (the “Service”), operated by Quantpro.

1. Subscription Billing

QuantPro subscriptions are billed on a recurring basis (e.g., monthly) and automatically renew until cancelled. By subscribing, you authorize us (or our payment provider, acting on our behalf) to charge your chosen payment method at the start of each billing period.

2. Cancellations

You may cancel your subscription at any time through your account settings. When you cancel:

  • Your subscription will not renew at the end of the current billing period;
  • You will continue to have access to the Service until the end of the billing period you have already paid for;
  • No partial refund will be issued for the unused portion of the current billing period, except as described below.

3. Refund Eligibility

  • Within 7 days of initial purchase: If you are dissatisfied with the Service, you may request a full refund within 7 days of your first subscription payment, provided you have not made substantial use of premium features. Please contact us at the email below to request a refund.
  • Renewal charges: Refunds for automatic renewal charges are generally not provided, except where required by applicable law or at our discretion in cases such as a billing error or unauthorized transaction.
  • Technical issues: If you experience a technical issue that prevents you from accessing the Service and we are unable to resolve it within a reasonable time, you may be eligible for a full or partial refund at our discretion.

4. How to Request a Refund

To request a refund, please contact us at quantproteam@gmail.com with your account email and the reason for your request. We aim to respond to all refund requests within 5 business days.

  • For customers outside of Korea, refunds are processed through our international payment provider, which handles the transaction as the merchant of record.
  • For customers in Korea, refunds are processed through our domestic payment gateway in accordance with applicable Korean consumer protection laws.

5. Processing Time

Approved refunds are typically credited back to your original payment method within 5–10 business days, though the exact timing may depend on your card issuer or payment provider.

6. Chargebacks

If you believe you have been charged in error, we encourage you to contact us directly before initiating a chargeback with your bank or card issuer, so that we can resolve the issue as quickly as possible.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

8. Contact Us

For any questions about this Refund Policy, please contact us at:

Email: quantproteam@gmail.com